We work with a wide range of small to medium sized businesses who see the benefit of modern telephony, but who can’t justify the cost of installing it in-house. We’ll work with you to develop a range of services for your business both now, and in the future.
If a customer calls you and can’t get through, they are most likely to end the call and find the number for one of your competitors instead. We Queue works by bypassing the engaged tone, greeting them with a message and music. This gives you time to finish your current call, with your caller on hold. This is the ideal service for companies who don’t receive a high volume of calls, and where the customers would only be kept on hold for a couple of minutes.
Read MoreIf you have a higher volume of calls coming in, keeping customers on hold might not be appropriate. Instead, greet your customers with a friendly message explaining the call back system, allowing them to hang up. We’ll then take over, managing the customer’s call until one of your staff is free to talk. When the call is answered, we’ll then call the customer back and get them on the line to your staff. Callers aren’t wasting time sitting on hold, freeing their time to do other things. It also means they’re not spending money waiting on hold, or using up minutes on a mobile contract.
Read MoreOur Call Service offers small and medium sized companies the full expertise of a call centre. Your customer dials a number we’ll supply, and one of our specially trained staff will answer. We’ll then deal with the customer in the way you would yourself; booking them in for a yoga cla...
Read MoreIt’s not just small companies which can benefit from call back and call handling services. We’re working with large multinationals too allowing customers to let us do the waiting so they don’t have to. It’s not just small companies which can benefit from call back and call handling services.
Read MoreCalling large companies can be frustrating – dealing with button press menus, voice recognition then a long wait on hold. Do you want to spend hours on hold to get through to a bank or utility company? Time is money. What else could you be doing while you’re on hold? We’ll do the waiting for you, allowing you to focus on more pressing issues. The cost for this service is just £6 plus your standard call charge. Using the system couldn’t be simpler. You just dial the premium rate number for the company you’re trying to get in touch with, then hang up. We’ll navigate through the menus and sit listening to the hold music. When the call is finally answered, we’ll call you straight back. Use the “contact us” form on our homepage menu to find just what We Queue can do to support your organisation.
Read MoreIt’s no secret that we charge a fee for our service to call the large corporations on your behalf. So how does this save money?
Look at it this way. If you are on hold for 15 minutes, that’s quarter of an hour when you could have been working. Given that the full time salary in the
UK averages £35k, that 15 minute wait equates to £4.50 for workers.
Dialling numbers in the UK starting with 03 might be included in your mobile contract package, but if you use your minutes waiting on hold you might pay high call charges. If you’re paying call charges then the costs can escalate; calling a 03 number from a landline can cost 20p a minute, or 30p from mobiles. Again, that 15-minute wait could be costing you £4.50.
So once you’ve added up the cost of your time in waiting on hold for 15 minutes, and add that to the cost of your phone bill, that easily exceeds our £6 charge. And of course, you are free to do other things instead of waiting.
Our teams has decades of experience in telecoms, covering everything from integrated solutions for large companies to mobile infrastructure projects.
We know how much smaller companies can benefit from a telecoms system, but can’t justify the investment needed to set one up. We’re here to help all companies, whatever their size, to compete with the big boys.
Show MoreIt’s simple – you call us, hang up, and we’ll ring the company you’re trying to get in touch with. When someone answers, we’ll ring you back. It means you don’t have to navigate complicated menus, or sit in queues.
It costs £6 plus your standard network charge to access the service. This cost is applied when the call first connects – there is no additional cost for the call back.
If you don’t answer, then we’ll leave a message and try again twice. If you miss all three call backs then speak to our customer service team who’ll be able to help.
No, we’re completely independent. We simply offer a service to free up your time from waiting in queues.
If you call out of office hours, then we’ll just call when the company is open, then call you back.
You have a range of options. You can either use your existing number, or use one which we can provide. This means you don’t run the risk of losing customers because you’ve changed contact details.
The only charge you face is the monthly subscription.
The cost of the call backs is included in the monthly subscription.
Not at all. We’ll handle the technical side, and all you have to do is answer the phone.